Seamless Cross-Border Deliveries

Our Commitment to Product Safety

At NepalBuys Express, we prioritize the safety and integrity of your orders. We take several safety measures for your product safety, like we check and verify the product with the link you had provided, damage verification, size verification etc. Our team ensures that your package is handled with care during transit and storage at our Raxaul Office.

Return Eligibility

Returns and refunds are subject to the policies of the online shopping platforms (e.g., Amazon, Flipkart, Myntra) from which you purchased the product. Return / Refund Policy totally depends on the Online Shopping Companies we're not responsible for any thing. Please check the respective platform’s return policy before placing an order.

Return Process

If a return is eligible as per the online platform’s policy:

• Contact us, We will initiate a return.
• Provide the necessary details, such as order ID and reason for return.
• Follow the platform’s instructions for self returning the product to our Raxaul office.
• We will facilitate the return to the seller, subject to the platform’s guidelines.

Important Disclaimers

Exchange not allowed, Full Payment Advance Required. Please note the following:

• We do not offer exchanges for any products.
• Full payment is required in advance before we process your order, As we have to pay Full Payment to the companies to receive your order.
• Any damages or discrepancies must be reported within 24 hours of receiving the product at our office.
• Refunds, if applicable, will be processed by the online platform, not NepalBuys Express.